Contact Center Suite is a collection of modular
computer telephony (CT) software applications and powerful infrastructure
which enables your customers and prospects to optimize their organizations'
performance, resources and customer service. The Inter-Tel
Infrastructure provides the foundation for the Contact Center
Suite solutions. Management
Tools provide the enterprise with real-time call reporting and historical
reports to help measure the quality of customer service the organization
provides. Workgroup
Agent Tools equip employees with the tools they need to deliver exceptional,
consistent, customer service. Agents can quickly manage and route calls
from their PCs, and customer information can be screen popped to their
desktops, helping them to provide personalized service. Whether the contact
center or functional department is informal or formal, at single or multiple
locations, these solutions empower managers, supervisors and employees
with the tools they need to increase productivity, reduce expenses and
provide outstanding customer service. Inter-Tel's Business
Management Solutions provide your contact center with a basic foundation
to effectively manage your business and help build customer loyalty by
providing faster, more responsive customer contact and problem resolution.
Improving Business Processes
Allows supervisors to make informed business decisions based on real-time
statistics and historical reports
Enables users to create routing rules to ensure calls are handled
by the appropriate resource or department
Allows supervisors to control employee availability in the queue
Provides employee performance analysis and forecasting
Improves employee training and quality assurance
Screen pops vital customer information to desktops, enabling personalized
customer care
