Inter-Tel Remote Support provides your technical support personnel with all the tools needed to manage a queue of online requests, including monitoring and accessing remote PCs for highly efficient technical support, sales presentations, training and more. Remote support tools are seamlessly integrated with desktop and application sharing, co-browsing, keyboard and voice chat, and multipoint videoconferencing, enabling support staff to guide remote users step-by-step, and respond instantly to their questions and feedback.
Effective Remote Support: Take control of remote desktops and applications to simplify training events, sales presentations, or technical issues.
Rich Communications: Integrated audio, text messaging and videoconferencing simplify interactions and accelerate learning.
Application and Desktop Sharing: Don’t just tell them how to do it—show them! You can also highlight fields and annotate screens to draw attention to important items.
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