Provide more personalized and consistent customer care by integrating your communications system directly with your Microsoft® Customer Relationship Management (CRM) software through Inter-Tel’s Telephony Manager. Customer information is automatically screen popped to your sales and support personnel, who also have the ability to transfer, conference, or record calls directly from their Microsoft CRM interface, and monitor the presence and availability of other team members to provide the best possible experience for your customers.
More Efficient Customer Service: Easily initiate, manage and track phone conversations directly from Microsoft CRM.
Consistent, Reliable Information: View all contact and account information from a single, centralized location.
Enhanced Customer Experience: Get customers to the right person quickly and with fewer missteps with automatic screen pops and key-touch transferring and conferencing tools.
Simplified Call Recording and Sharing: Calls are easily recorded for future reference and can be shared between support staff or across departments.
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