Unified Communicator is powerful call routing software that combines managed call handling, Web conferencing and videoconferencing into a single converged solution — enabling users to manage their communications with ease, improve teamwork, better manage dispersed workgroups and streamline business processes.
A versatile call routing solution for maximizing the effectiveness of your business communications, Unified Communicator is a dynamic Presence Management tool that lets users communicate their current location and status to both internal and external callers, as well as view the availability of other users on the system. Users can effectively manage their status and forward information to multiple communications devices, including office phones, IP phones, SIP devices, cellular phones, wireless devices, PCs and handhelds.
With Unified Communicator, users can easily set up call handling rules to better manage call routing, reduce distractions and ensure important calls are never missed. Call control buttons enable you to handle multiple calls efficiently and perform a variety of functions such as answer, transfer, hold, record, mute, group listen and hang up.
The contacts feature conveniently consolidates all of your personal and group contacts in one location. From the personal contacts folder, you can view the real-time availability of colleagues, initiate calls and create speed-dial buttons for better collaboration with core team members. Users can also view a log of inbound and outbound calls.
Optional integration of Inter-Tel Remote Support provides a simple way for sales and support professionals to quickly manage and resolve online PC support issues and demo requests via the Internet.
Improving Business Processes
Extend presence beyond the traditional workstation or office
Collaborate instantly online using the combination of desktop sharing and application sharing, keyboard and voice chat, file transfer, document management and multi-point videoconferencing features
Receive mission-critical calls and improve customer relations by routing calls to specific locations or team members
Facilitate mobility by accessing features via speech recognition while on-the-go
Communicate important information to clients, customers or associates with customized greetings
View the availability of co-workers to improve collaboration
