Your customers and clients expect their calls to be
handled quickly and routed to the appropriate person or department. An
Inter-Tel Presence and Collaboration
tool, Attendant Console call handling software offers a unique, user-friendly
interface and automated call handling functionality that provides access
to the information and features that your associates need to ensure a
superior customer experience.
Utilizing powerful automated call handling features,
calls can be quickly routed to employees or departments using a mouse,
keyboard or even a touch-screen monitor. Easy to use automated attendant
features include call control buttons which make processing and setting-up
conference calls a breeze.
Your associates can view the real-time presence status
of fellow employees whether they’re in the office or across the
country. Specific messages can be communicated to customers and clients,
such as “out of the office” or “in a meeting until 4:00”
based on coworkers' presence status messages—adding a personal touch
to call handling.
Improving Business Processes
Provides an at-a-glance display of directory names, extension numbers
and presence status for simplified call initiation, transferring and
conferencing
Streamlines call handling—increasing productivity and efficiency
levels
Enables users to provide personalized service and expedite important
customer calls
Creates the ideal call handling environment based on an individual’s
personal preferences
Provides a call log so associates can return abandoned and missed
calls
