Inter-Tel Applications Platform is a flexible Interactive
Voice Response (IVR) solution and call distribution system that supports
Automatic Speech Recognition (ASR), Text-To-Speech (TTS), Biometric Speaker
Verification as well as custom applications developed by Inter-Tel’s
Custom Solutions Group that address your unique business needs. Inter-Tel
can produce the ideal IVR solution to solve your business problems.
Interactive Voice Response can be deployed to automatically
route calls to a particular department or personnel, provide account information
to your customers and clients, execute transactions and deliver important
messages or information. Automated call routing functionality maximizes
the efficiency of your business operations.
Automatic Speech Recognition enables callers to conveniently
talk with your computers versus keying in touchtone digits to make a transaction
or to be routed to a department. Automatic speech recognition enables
customer access to information quickly and efficiently, ensures consistent
customer support quality, and reduces agent costs.
Text-To-Speech reduces costs and increases productivity
by replacing human recordings. Textual information from your databases
is converted into detailed, personalized information and “spoken”
to callers.
Biometric Speaker Verification takes a voice print of
your client’s or patient’s personal pass code for convenient
access to your services. Your client or patient can dial into your system,
and speak their personal pass code for secure access to the information
or services they desire.
